British Airways is playing unfare with desi travelers in the U.S.
Folks, British Airways made a big-time error in its fares to India from the U.S. but refuses to take responsibility for the mistake by doing the right thing.
A desi travel agent in New Jersey says that this past Friday British Airways was showing round trip fares from anywhere in the US to anywhere in India from $44 round trip, which came up to $551.00 including taxes.
Travel agencies on the East Coast like Air-Savings.com sprang into action and informed many of their clients about the special.
It seems the $44 fares were available through the travel agents’ Global Distribution System, the airline’s web site and over the phone as well.
And some of the clients were smart enough to book it. Come on, who wouldn’t book a $44 fare to India. Balle Balle, Amritsar, here we come!
Alas, on Monday British Airways cottoned on to the computer glitch, cancelled all those bookings and refunded people’s credit cards.
This left quite a few of our desi customers understandably upset.
New Jersey travel agent Sonny Chatrath is sore over the way British Airways handled the whole incident and the airline’s decision not to honor the $44 fares.
It is not ethical because they did not catch the glitch till Monday. Maybe, they were just trying to play a game. Maybe, they were just trying to see what kind of demand is out there.
I would expect an airline like British Airways to honor the airfare, because their own website showed that same fare.
According to Chatrath, British Airways did not bother to inform it by phone, e-mail or fax that the bookings were not valid.
Apparently, the Edison, NJ travel agency realized that the bookings were canceled only by looking at an issues queue in its Global Distribution System.
If British Airways did indeed make a mistake, they should own up and honor the fares.
No, we are not an affected party here.
As always, we’re just looking out for our fellow desis. 😉